Refund policy

We offer exchanges and refunds within 3 days from the date of delivery.

Conditions for exchange:

 

• The item must be unused

• Not washed

• Free from perfumes, odors, or any signs of use

• Returned in its original packaging

 

Due to hygiene reasons, we do not accept exchanges or refunds for items that have been used or washed.

How to request an exchange:

To request an exchange or refunds, please contact us within 3 days of receiving your order via:

Email: madame.de.rose.1@gmail.com

WhatsApp: +971552425695

Customers are responsible for return shipping costs unless the item is defective or incorrect.

If an item is received damaged or incorrect, please contact us within 24 hours of delivery with clear photos of the item.

No refunds. Exchanges only.